These Terms and Conditions set out the rules that govern your use of the Betmica platform and the relationship between you and us. They explain account responsibilities, eligibility, acceptable use, promotion terms, payments, dispute handling and how we update these rules. By registering and using our services you accept these terms and any specific rules that apply to particular promotions or products.
You are responsible for keeping your account details accurate and secure. Only one account per person is allowed. You must notify us promptly of any unauthorised access. We may suspend or close accounts where we suspect fraud, multiple accounts, misuse of bonuses, or a breach of these terms. Account verification (ID and proof of address) is required before certain services - for example withdrawals - can be processed.
You must be at least 18 years old and legally permitted to gamble in the United Kingdom. We will check eligibility via identity and location checks. Persons who are self-excluded, excluded by a court order, in detention, or otherwise unable to gamble are not permitted to hold an account. Use of VPNs or any attempt to bypass geographical restrictions will result in account action.
Use of the platform must be lawful and honest. You must not attempt to manipulate games, exploit software faults, collude with other players, or place bets in a way that constitutes abuse. Commercial use, resale of services, or automated access without our prior written consent is prohibited. Breaches may result in suspension, forfeiture of funds, and referral to relevant authorities.
All promotions have specific terms which form part of these Terms and Conditions. Wagering requirements, valid games, maximum bet limits, expiry times and withdrawal conditions are set out in each promotion's rules. Bonuses and free spins are subject to abuse checks and may be withheld or cancelled if we reasonably suspect misuse or fraud. Promotions cannot be combined when explicitly restricted and are available only to eligible accounts.
Payments must be made from accounts in your name. We may use third-party providers for processing and apply verification checks under anti-money-laundering rules. Withdrawals are subject to verification and may be delayed until checks are complete. We reserve the right to apply limits, fees or hold funds where required by law or our policies. Please familiarise yourself with the available payment methods and their processing times in your account area.
If you have a concern, contact our support team at [email protected]. We aim to acknowledge and investigate complaints promptly and will provide our findings and any remedial action. If a matter is not resolved to your satisfaction, we will explain any further escalation options that may be available to you.
We may amend these terms from time to time. Material changes will be published on the site and communicated to account holders where appropriate. Continued use of your account after any change constitutes acceptance of the updated terms. If you do not accept a change, you should stop using the service and may close your account in accordance with the account closure process.
