This Privacy Policy explains how Betmica collects, uses and protects personal data when you use our site and services. We take your privacy seriously and set out the types of information we process, why we process it and how you can exercise your rights.
We collect information you provide directly to us, technical data from your device and transactional records related to your activity. This helps us operate accounts, process payments and keep your account secure.
Personal data includes name, date of birth, contact details, address, government ID information used for verification and copies of documents for Know Your Customer checks. We also collect account credentials and customer service correspondence.
Technical data covers IP address, device identifiers, browser type and version, operating system, geolocation where permitted, and log data on how you use our services. We use this data to detect fraud, prevent abuse and improve site performance.
Transactional data consists of deposits, withdrawals, bets, game history and payment method details. Payment card data is processed by third-party payment providers and we retain transaction records to meet regulatory and accounting requirements.
We use your information to create and manage your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. Where you consent, we may use your data for marketing and personalised offers. You can withdraw consent at any time.
We protect data using industry-standard technical and organisational measures, including encryption in transit, access controls, secure storage and regular security reviews. Staff access is limited and subject to confidentiality obligations. We also perform regular audits and penetration testing to maintain security.
We use cookies and similar technologies for session management, analytics and optional marketing. You will be offered a cookie preference banner on first visit and can change settings in your browser. Disabling certain cookies may affect site functionality.
You have rights to access, correct, restrict or delete your personal data, and to object to or withdraw consent for processing where applicable. You can also request data portability. To make a request we will need to verify your identity before acting on it.
You can update most account details in your account settings. To request deletion or a copy of your data contact us and we will respond in line with applicable law. Please note we may retain certain information where required for legal, regulatory or fraud prevention reasons.
We share personal data with service providers for payments, identity checks, fraud prevention, hosting, analytics and customer support. We may disclose information to law enforcement or regulators where required by law. Aggregated or anonymised data may be shared for reporting and service improvement.
We may update this policy from time to time. Significant changes will be posted on this page and, where appropriate, we will notify you by email or account message. The current version applies from the date shown on the site.
If you have questions or wish to exercise your privacy rights, contact our privacy team at [email protected]. We will aim to respond promptly and helpfully.
